EMEA  is a big region with over 400 people spread over 16 countries and it is important that we all stay tuned to the various news and achievements happening in the region across the different functions.

This quarterly newsletter intends to help you to feel part of a bigger community than just your own country or own function.

Enjoy reading and feel free to congratulate your colleagues on their achievements.

• Cisco Webex softphone
• Vidyo upgrade
  

• Lync sales training
  
• Vidyo partner offer
  
• Audio Cloud Collaboration Platform V2
  

The aim of this project is to connect our UK and German collocations to the Orange Business Services (OBS) network and migrate approx 50million minutes per month of customer traffic to OBS.

Over the coming months, technical training will continue to focus on Vidyo and Lync products, to ensure exceptional support as the deployment of these services grows.

Interaction between the various support teams has been impressive; regional Infrastructure Operations has provided clear training to sub-regional Service Operations teams, who have in turn passed this training on to local Customer Operations teams, increasing the first call fix rate.

A special thank you to the EMEA Network Team, which has provided extensive training on their area over the year.

After the successful "soft launch" and proof of concepts in France & UK, Lync & Hybrid Audio will soon be available to all of our customers in EMEA. Although there will be formal training given to all the customer operations teams, it’s never too early to start learning.

Are you facing a new challenge in your work? Do you have questions on upcoming training sessions? Or do you simply want to report an error on the Arkadin Learning Hub?  There is now a single email address you can use to share all your concerns with regards to training in EMEA:

Training-EMEA@arkadin.com

Check out the Resources & Forums courses for each product, and scroll down to the “EMEA Resources” section to find all the information about our products’ features and positioning:

• Viper CCP = 100%
• Avaya Anytime = 99.996%
• Anywhere = 99.87%
• Lounge = 99.87%

In June most of the German Customer Operations team (plus a few other colleagues) participated in the German JP Morgan Corporate Challenge 5.6K Run. The run raises much needed funds for handicapped & disabled children. This year’s event attracted 70,000 participants, with 14 runners from Arkadin.

Free trial accounts enable prospects to test our services and see for themselves what great quality products we provide.  

To help us provide trial accounts much more quickly and ensure that they don’t remain free forever, Pierre Frankfort & Baudouin Carbonnelle from the Belgium office have created a Free Trial Portal, for internal use.  This will allow any Arkadin employee to create an instant free trial account, which will be automatically provisioned and have a welcome pack generated, that you can then send on to your prospect. The account will be automatically disabled after 30 days, so it’s important that we manage the customer’s expectation, that it is a trial access only.

A full launch of the generator will happen during October, but a pre-production version will soon be available for those who want a sneak peek.

Our German team has for a few years been located on a different floor of the office building from the rest of Arkadin Germany. 

In August they moved onto the same floor as the rest of their colleagues, which - apart from having a nice new environment to work in - will help them to work together even more effectively with the rest of the teams.

Well done & thank you to everyone that helped during the preparations and the move!

1. In-Country Technical Presales to assess and build the best fitted proposal (only in UK and France at this time) – it is mandatory to involve the expertise of the TPS for any UCC related proposal.
2. A dedicated EMEA task force including:

Our Service Relationship Managers deliver to our key clients regular service reviews and drive overall service levels in order to maintain high customer satisfaction levels.

So thanks to Christina Alves and Karina Darme who are managing: Bombardier, Michelin, Philips, BAT, Sony Mobile, Alstom, Société Générale, Continental, Allen&Overy, SNCF, EDF/SFR, Laboratoire Pierre Fabre, Volvo Trucks.  

This year has been very intense in terms of major CCP rollouts including: Merck, Continental, Allen&Overy, Bombardier. 

Thanks to great team work from the Global Account Managers, the Order to Bill teams and the PS Project Managers, Dario Dabrowski and Nicolas Brotreaud.